The “Silver Tsunami” is coming at us as the Baby Boomers age out of the workforce. Millennials are entering the workforce in droves, bringing work values that can be very different from those of previous generations. Knowing how to set expectations, manage performance, motivate and retain these bright, talented employees is essential…especially as they may not feel compelled to stay for the long term!

Jill Santopietro Panall, SPHR, SHRM-SCP, is the owner and chief consultant at 21Oak HR Consulting, LLC, where she provides outsourced HR services to small businesses, start-ups and non-profits that don't have credentialed HR professionals on staff. Jill's background includes nearly 20 years in HR at large, Fortune-500 companies and she helps to scale down big business best practices to the appropriate level for her small-biz clients, which include companies in the high-tech, engineering, manufacturing/production, creative, retail, legal and non-profit fields in seven states. Jill is a graduate of the Choate Rosemary Hall school and the University of North Carolina at Chapel Hill. After graduate work at the University of Connecticut at Storrs, she began working in the HR field and has pursued her HR education over the years, receiving the Senior Professional of Human Resources (SPHR) designation in 2005 and the Society for HR Management's Senior Credentialed Professional (SHRM-SCP) in 2015. Jill lives in the North Short of Boston with her husband and toddler son. Her family volunteers with Historic New England and with the Anchor of Hope Diaper Bank. www.21oakhr.com